─ IICRC-certified · 24/7 dispatch
When the building floods at 2 a.m., one call gets dry-out, demo, and rebuild.
IICRC-certified water, fire, smoke, mold, and biohazard response across SoCal — with B-licensed reconstruction in the same company so you don't hand the building off to a stranger after the dry-out.
─ Overview
What restoration & emergency response looks like with OH.
OH Property Maintenance runs a 24/7 IICRC-certified restoration division — water extraction, structural drying, fire and smoke remediation, mold abatement, sewage and biohazard response, and full reconstruction. Most after-hours calls have trucks rolling within 30 minutes and a Project Manager on-site under 90.
What separates us from a pure mitigation-only vendor is what happens after the dry-out: we hold a B-license, so the same company that runs your air movers can also rebuild your drywall, refinish your floors, and re-paint the lobby. One PM, one schedule, no handoff to a sub you've never met.
We bill insurance directly, work in Xactimate, and provide thermal imaging, moisture-mapping, and daily progress reports that adjusters actually approve. Our supplemental rate (insurer-approved scope adjustments) runs about 92% — well above the industry average.
─ Why OH for Restoration & Emergency Response
The difference shows up on day one.
IICRC-certified techs
Every responder holds IICRC WRT (Water), and senior techs add ASD (Structural Drying), AMRT (Mold), FSRT (Fire & Smoke).
30-min dispatch / 90-min on-site
Real after-hours dispatch desk. Trucks rolling in 30 minutes, PM on-site in under 90 across SoCal.
Mitigation + rebuild in one
B-license means we don't hand your dry-out off to a reconstruction sub. Same PM through to repaint.
Adjuster-friendly documentation
Xactimate, daily moisture maps, photo logs, and supplemental management — 92% of supplementals approved.
─ Compare
Why owners switch to OH for restoration & emergency response.
Most properties end up juggling a roster of single-trade vendors, an answering service, and a spreadsheet of certificates of insurance. Here's how OH compares.
The OH way
OH Property
Typical
Single-trade vendors
Alternative
In-house staff
100% W-2 employee crews
Background-checked, badged, uniformed, bilingual
Photo-documented QA every visit
Before/after photos and supervisor sign-off, auditable from your phone
24/7 dispatch with <2-hour SLA
Real humans on the desk — not a third-party answering service
Full licensing in-house
B General · C-10 Electrical · C-20 HVAC · C-36 Plumbing · IICRC · CIMS
One PM, one MSA, one invoice
All trades consolidated under a single program
Reserve-study & capital-plan integration
Every component tagged to your reserve study or capex schedule
─ Our Process
From first call to first invoice.
01
Emergency dispatch
24/7 desk, not voicemail. Trucks rolling in 30 minutes; PM on-site coordinating with adjuster, building engineer, and tenants in under 90.
02
Mitigation + documentation
Extract, contain, and dry. Thermal imaging, moisture mapping, and daily progress reports filed with the carrier.
03
Scope + insurance approval
Xactimate estimate, supplemental management, and direct billing. We handle the carrier conversation so you don't.
04
Reconstruction + sign-off
Same OH crew rebuilds drywall, floors, paint, and finish. Final walk with you and the adjuster — building back better than before.
─ Industries we serve
Restoration & Emergency Response for the buildings you run.
─ Related services
Often bundled together.
Plumbing
Most water losses start at a slab leak, riser, or supply line. Our plumbers and restoration crews share dispatch.
Learn moreLeak Detection
Acoustic + thermal leak detection — find it before it floods finishes or triggers a mold claim.
Learn moreDisinfection & Biohazard
Hospital-grade disinfection, trauma cleanup, and infectious-disease response — IICRC + OSHA-compliant.
Learn more─ FAQs
Common questions about restoration & emergency response.
Don't see yours? Call us — we like hard questions.
(888) 303-555124/7, with trucks rolling within 30 minutes of the call and a Project Manager on-site in under 90 minutes for almost every dispatch in our six-county service area. Healthcare, data center, and life-safety accounts can opt into a 60-minute on-site SLA at no incremental cost.
Yes. Every responder holds IICRC WRT (Water Damage Restoration) at minimum. Senior techs add ASD (Applied Structural Drying), AMRT (Applied Microbial Remediation), and FSRT (Fire & Smoke Restoration). Our Project Managers carry the IICRC Master Restorer credential.
Yes. We bill the carrier directly in 90%+ of cases, work in Xactimate, and manage supplementals end-to-end. Our supplemental approval rate runs around 92% — well above industry average — because our documentation (thermal imaging, moisture maps, daily logs) makes the adjuster's job easier.
Yes. We follow IICRC S520 and CDPH guidance for mold remediation: containment, HEPA negative air, controlled demo, antimicrobial treatment, and post-remediation verification (PRV) by a third-party industrial hygienist when required by the scope or insurer.
Both. That's our key differentiator. As a B-licensed general contractor, we rebuild drywall, flooring, cabinetry, paint, and finish in the same company that ran the dry-out. No handoff to a strange sub mid-claim, no scheduling gaps, no scope arguments at the seam between mitigation and rebuild.
Handled in-house. Cat 3 sewage backups, trauma scenes, hoarding, and infectious-disease response all follow IICRC + OSHA bloodborne-pathogen protocols. Crews carry full PPE, and waste is manifested through licensed medical-waste haulers where required.
Always. We're on the approved-vendor lists for most major commercial carriers and TPAs, and we're happy to work as a non-preferred vendor when the property owner directs. We do not steer claims, and we do not pad scopes — our approval rates and repeat business depend on adjusters trusting our numbers.
Ready to upgrade your restoration & emergency response?
Free walkthrough, written findings, custom proposal — all within a week.