─ Commercial · Hospitality

Facilities operations that hold up to the brand-standard inspection — and the guest review.

Q: Are your crews trained on brand-standard inspections?

Yes. Our public-area and engineering teams are trained on the inspection criteria for Marriott BSA, Hilton QA, IHG QA+, Hyatt LP, and Choice / Wyndham programs — including the deduction categories most often missed (touchpoints, vent grilles, condensate, corridor scuffs, restroom hardware). We can run a pre-audit gap walk against a recent QA report when we onboard.

Q: Can you handle PIPs and capital scope without closing the property?

Yes — that's the majority of our hospitality capital work. We sequence work room-by-room or floor-by-floor against your occupancy forecast, run after-hours and overnight where appropriate, and stage materials to avoid public-space disruption. Most properties see zero revenue-impacting key blocks even on multi-week scope.

Q: How do you handle 24/7 emergencies during peak occupancy?

Sub-2-hour SLA county-wide, 24/7/365. Our dispatch desk knows your property — access protocols, key escort requirements, after-hours engineering contacts, and the difference between a wedding-Saturday emergency and a Tuesday call. Most overnight HVAC, plumbing, and electrical calls see a tech on-site in under 90 minutes.

Q: Do you have ADA Title III experience?

Yes — path-of-travel scope, restroom retrofit, pool-lift installation, signage, and detectable warning surfaces. We work alongside your ADA consultant or settlement counsel on remediation timelines and documentation, and we can self-perform almost all physical scope under our CSLB B license.

Q: Can you augment or backfill our chief engineer?

Yes. We provide engineering augmentation for vacations, parental leave, vacancies, and overnight coverage. Our techs can pick up Honeywell, JCI, Siemens, and Tridium BAS platforms. For longer-term coverage we can run the entire engineering function under a managed services model.

Q: How do you train crews on guest interactions?

Every public-area crew member completes a hospitality-decorum module before working a guest-facing shift — uniform standards, eye contact and greeting protocols, language scripts, when to defer to a manager, and what never to say to a guest. We staff supervisors who can model the behavior, not just enforce it.

Q: Are your crews W-2 or subcontracted?

Routine janitorial, day porter, MEP, landscape, and pool crews are 100% W-2 OH employees — uniformed, badged, fingerprint-cleared, OSHA-10 minimum. Specialty trades (elevator, fire-alarm certification, kitchen-hood cleaning) run through a vetted subcontractor bench with insurance verified before every dispatch.

Q: What's your insurance posture for a hospitality engagement?

$5M general liability, $1M auto, $1M workers' comp, $5M umbrella. Additional insured endorsements with waivers of subrogation issued within 24 hours. Liquor-liability-aware on-site protocols when working in F&B or banquet space. Your ownership's risk team is welcome to review our master COI before signing.

From boutique coastal properties in Laguna to flagged convention hotels in Anaheim, OH Building Services keeps SoCal hospitality assets running with brand-standard-ready janitorial, 24/7 engineering coverage, and capital programs that survive the next franchise audit.

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─ The reality

What slows hospitality down.

Pain point

Brand-standard audit deductions

Marriott, Hilton, IHG, Hyatt, and Accor inspectors don't grade on effort. Missed common-area touchpoints, condensate stains, or chipped corridor paint show up as deductions that ownership reads in the quarterly report.

Pain point

Engineering coverage gaps overnight

Most hotels have one or two engineers covering 200+ rooms across three shifts. When the chiller drops at 2 a.m. or a riser bursts during a wedding, having a real 24/7 dispatch with techs already familiar with your property is the difference between a comp letter and a TripAdvisor disaster.

Pain point

Capital projects without closing the property

Repaints, repipes, soft-goods refresh, ADA upgrades, and mechanical retrofits have to phase around occupancy. Vendors that can't sequence work room-by-room or floor-by-floor cost you keys per night.

Pain point

OS&E and waste-stream complexity

Linen, F&B grease, e-waste, and biohazard streams each have their own logistics. A single facilities partner that handles waste alongside janitorial removes one entire category of GM headache.

Pain point

ADA, fire-life-safety, and PIP compliance

Property Improvement Plans, ADA Title III settlements, and fire-marshal cycles all hit on different calendars. Coordination across trades is what keeps the property in good standing — not just individual fixes.

Pain point

Vendor sprawl across 10+ trades

Janitorial, day porter, landscape, pool, HVAC, plumbing, electrical, painting, fire-alarm, and pest — most hotels run a vendor for each. Ten invoices, ten COIs, ten different versions of who owns the elevator-corridor ceiling.

─ How OH solves it

A facilities partner that thinks like you.

OH Building Services consolidates the routine, on-demand, and capital-adjacent trades a hotel needs — janitorial, public-area day porter, landscape, pool deck, MEP, painting, lighting, and ADA / PIP scope — under one program, one PM, and one monthly invoice formatted for ownership reporting.

Our crews are trained on brand-standard expectations for the major flags (Marriott BSA, Hilton QA, IHG QA+, Hyatt LP) and adapted to the realities of SoCal hospitality: coastal-corrosion HVAC, pool-deck CAL/OSHA chemistry, palm and mature-tree care, and the difference between a wedding-Saturday emergency and a Tuesday-afternoon service call.

Our SoCal hospitality clients report 18–24% lower total facilities spend within 12 months of consolidation, measurable improvement on the next brand-standard audit, and capital pipelines phased to occupancy forecasts rather than vendor schedules.

─ Services for Hospitality

Every trade your property needs, on one program.

See all services

Public-Area Janitorial

Lobbies, corridors, restrooms, fitness, spa, and meeting space — programs sized to brand standard and traffic.

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Landscape & Pool Deck

QWEL-certified irrigation, palm and mature-tree care, CAL/OSHA pool deck and water-feature service.

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HVAC & PTAC Service

Chillers, RTUs, VRF, and PTAC programs with coastal-corrosion treatment and brand-spec replacement.

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Plumbing & Riser Service

C-36 licensed, high-rise riser experience, 24/7 emergency for slab leaks, sewage, and water-heater failures.

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Engineering Augmentation

Backfill for chief engineer vacations, overnight coverage, and PIP / capital project management.

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Restoration & PIP Capital

IICRC-certified water, fire, and smoke response. Soft-goods refresh, repaints, and ADA scope under one license.

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─ Why OH for Hospitality

We've built the playbook for your property type.

Brand-standard ready

Crews trained on Marriott BSA, Hilton QA, IHG QA+, Hyatt LP, and Choice / Wyndham inspection criteria — not just generic cleaning checklists.

<2-hour emergency SLA

Real 24/7 dispatch desk that knows your property. Most after-hours calls — HVAC, plumbing, electrical, glass — on-site in under 90 minutes.

Guest-facing crew training

Public-area crews trained on guest decorum, uniform standards, language protocols, and the difference between a request and a directive.

Ownership-ready reporting

Monthly photo-documented reports formatted for ownership packets, asset-manager review, and brand QA prep.

─ Compare

OH vs. typical hospitality vendors.

Most boards and asset managers end up stitching together a roster of single-trade vendors, an after-hours answering service, and a folder of expiring COIs. Here's how OH compares.

Capability

The OH way

OH Building

Typical

Single-trade vendors

Alternative

In-house staff

100% W-2 employee crews

Background-checked, badged, uniformed, bilingual

Photo-documented QA every visit

Before/after photos and supervisor sign-off, auditable from your phone

24/7 dispatch with <2-hour SLA

Real humans on the desk — not a third-party answering service

Full licensing in-house

B General · C-10 Electrical · C-20 HVAC · C-36 Plumbing · IICRC · CIMS

One PM, one MSA, one invoice

All trades consolidated under a single program

Reserve-study & capital-plan integration

Every component tagged to your reserve study or capex schedule

StandardSometimes / extra costNot offered

─ How we engage

A cadence that fits how you operate.

Property tour with GM and chief engineer

Free 90-minute walkthrough — back-of-house to penthouse — including a brand-standard gap walk if you have a recent QA report.

Written program proposal in 7 days

Scope mapped to brand standard, labor model with shift-by-shift staffing, KPIs, capital pipeline, pricing — delivered in 7 days.

Onboarding without disrupting guests

Phased start, supervisor shadowing, overnight transitions where appropriate. Guests notice nothing change — except the result.

Monthly QA + quarterly ownership review

Photo-documented monthly reports. Quarterly review with GM, chief engineer, and ownership / asset manager — capital pipeline phased to occupancy.

"We brought OH in 90 days before our next QA. They walked the property with our chief, built the gap list, and we cleared the audit with our highest score in four years. The monthly report is now what I send ownership."

─ Case studies

Real properties. Measurable outcomes.

A sample of hospitality engagements across Southern California — anonymized at the request of our clients, but the metrics are real.

View similar industries

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Case study 01

Full-service hotel · 312 keysAnaheim, Orange County

Brand QA score climbed to a 4-year high in one cycle.

An Anaheim full-service property brought OH in 90 days before its next brand QA. We walked the property with the chief engineer, built the deduction-risk gap list, and ran a phased deep-clean and touch-up campaign across public space and corridors. Audit cleared with the property's highest score in four years.

Brand QA score: +18 pts
Deductions: −71%
Vendor count: 8 → 1
Annual savings: $162K

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Case study 02

Coastal resort · 184 keysLaguna Beach, Orange County

Phased PTAC + pool-deck retrofit, zero key blocks.

A Laguna coastal resort retrofitted 184 PTAC units and resurfaced 14,000 sq ft of pool deck under an OH-managed phased schedule. Work sequenced floor-by-floor to occupancy forecasts — completed without a single revenue-impacting key block.

PTACs replaced: 184
Key blocks: 0
Cycle time: 9 weeks
Energy use: −21%

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Case study 03

Convention hotel · 540 keysLong Beach, LA County

PIP execution across F&B, public space, and corridors.

OH executed a multi-trade PIP for a Long Beach convention hotel — F&B refresh, public-space repaint and lighting retrofit, corridor soft-goods replacement, and ADA path-of-travel scope — under a single GC license, with the chief engineer freed to focus on operations.

PIP scope cleared: 100%
On schedule: ✓ 14 weeks
ADA upgrades: 62 items
Owner approval: Renewed

─ Trust & proof

SoCal hotel operators and ownership groups trust OH.

References available on request. Licenses, insurance, and certifications verifiable in seconds.

Active client references

6+ available

01
Full-service hotel · 312 keys
Anaheim, OC · Client since 2021
02
Coastal resort · 184 keys
Laguna Beach, OC · Client since 2020
03
Convention hotel · 540 keys
Long Beach, LA · Client since 2022
04
Boutique hotel · 88 keys
Santa Monica, LA · Client since 2019
05
Select-service hotel · 142 keys
Carlsbad, SD · Client since 2023
06
Resort property · 240 keys
Palm Desert, RIV · Client since 2022

Request full reference list

Licenses · insurance · certifications

CSLB Class A & B

Lic. #[XXXXXX]

C-trade endorsements

C-10 · C-27 · C-36

IICRC Certified Firm

Water · Mold · Fire

$5M GL + $5M Umbrella

Bonded & insured

AHLA member

[Member #XXXXX]

ADA Title III aware

Path-of-travel scope

"When the QA inspector showed up four days early, my chief was off-property and I had OH walking the corridors with me by the time the inspector hit the second floor. That's the partner you actually need running hospitality."

GM · 300+ key full-service hotel · Orange County

─ Related industries

Adjacent property types we serve.

Class-A Office

Same MEP, janitorial, and capital model — adapted for tenant-relations rather than guest-facing standards.

Explore

HOAs & Condo Associations

Resort-quality grounds and pool-deck programs translate directly to upscale residential common areas.

Explore

Restaurants & F&B

Grease-line hydro-jet, hood-cleaning coordination, and back-of-house deep cleans for hotel F&B and standalone.

Explore

─ FAQs

Common questions from hospitality.

Have a unique situation? Talk to a real PM, not a sales rep.

(888) 303-5551