Five vendors → one program. Tenant complaints down 64%.
A Newport Class-A tower replaced janitorial, day porter, HVAC, plumbing, and lighting vendors with OH. Within 12 months tenant satisfaction scores rose materially, BOMA 360 documentation was delivered without a consultant, and capital spend was rephased to spread across two budget cycles.
- Annual savings
- $214K
- Tenant complaints
- −64%
- Vendor count
- 5 → 1
- BOMA 360 ready
- ✓ On time
