The punch-list disappears in a week, not a quarter.

Routine work orders are scheduled within 5 business days of submission. Urgent items (broken locks, door issues, life-safety, ADA) are dispatched same day. After-hours emergencies (lockouts, broken glass, secure-the-building) are handled by our 24/7 desk with the same sub-2-hour SLA as our other trades.

On program accounts, no — we batch tickets to your scheduled visit so you're paying for time on the property, not for trucks rolling. On one-off non-program tickets we charge a 1-hour minimum, which beats most competitors' 2- or 4-hour minimums by a wide margin.

Yes — and frequently. ADA grab bars in restrooms, accessible mirrors, partition adjustments, signage at compliant heights, and door-hardware swaps to lever handles are all routine handyman work for us. We document install heights and torque specs in the work order so it survives future audit.

That's exactly when most multi-vendor models break down. Because OH holds A, B, C-10, C-36 (and more) licenses, our handyman dispatcher can hand off the ticket to our licensed electrician, plumber, or HVAC tech in the same workflow — same building, same PM, same invoice. You don't get told "that's not in our scope" and sent back to the portal.

On program accounts, yes — we assign a primary carpenter (and a named backup) to your property so they learn your building, your access protocols, and your standards. One-off accounts get whoever's available in the territory, which is faster but less personal.

Yes. Every month you receive a roll-up: tickets opened, tickets closed, average time-to-close, total hours, photo evidence, and dollars spent — broken out by building if you run a portfolio. Most managers use it to defend their facilities budget at the next reserves or budget meeting.